Assessing Kenya’s ICT Sector: Progress, Challenges, and Recommendations

Timothy M. Waema · Margaret Nyambura Ndung’u

Introduction

The Information and Communication Technology (ICT) sector in Kenya has witnessed significant developments in recent years. However, there are still several challenges that need to be addressed to fully capitalize on the potential of ICT for national development. This blog post aims to provide an overview of the key findings from the Research ICT Africa (RIA) Kenya ICT Sector Performance Review (SPR) report, highlighting the progress made, challenges faced, and recommendations for future actions.

Progress in the ICT Sector

The RIA report emphasizes several positive developments in the Kenyan ICT sector. One notable advancement is the convergence of broadcasting and telecommunications, along with the migration to digital-only terrestrial transmission of terrestrial TV. Additionally, the implementation of the National Optic Fibre Backbone Infrastructure (NOFBI) project and the landing of undersea cables have increased bandwidth and improved connectivity.

Furthermore, the migration to a unified licensing regime has been successful, with numerous service providers transitioning to the new system. The proliferation of mobile services, led by companies like Safaricom, Airtel, and Telkom Kenya, has resulted in a dramatic increase in mobile phone subscribers. This growth has been facilitated by reduced mobile termination rates and intensified price competition among operators, leading to lower tariffs and increased affordability for consumers.

Challenges Faced by the ICT Sector

Despite the progress made, the RIA report highlights several challenges that continue to hamper the growth of Kenya’s ICT sector. One significant concern is the lack of progress in updating the national ICT policy since its review process began in 2009. The report suggests that the current policy needs to be aligned with the provisions of the new Constitution and should accommodate emerging trends such as broadband technology.

Moreover, there is a need for comprehensive legislation to address critical aspects of the ICT sector, including e-transactions, data protection, and access to information. The establishment of regulatory bodies, such as the proposed CCK commission, is crucial for enforcing data privacy and security. Additionally, the report emphasizes the importance of addressing issues like legal recognition of electronic records, cybercrime offenses, and the operationalization of the Universal Service Fund.

Recommendations for Future Actions

Based on the findings of the RIA report, several recommendations can be made to enhance the development and regulation of Kenya’s ICT sector:

  • Align ICT policy: Create a detailed plan for ICT policy implementation that is aligned with Kenya’s Vision 2030 development blueprint and the provisions of the new Constitution. This will provide a clear roadmap for the sector’s growth and development.
  • Review institutional framework: Address overlaps in the roles of key ICT policy and regulatory institutions to enhance coordination and streamline decision-making processes. This will ensure efficient implementation of policies and regulations.
  • Address urgent challenges: Take immediate action to address challenges such as lengthy procurement processes, cable theft, cyber security shortcomings, lack of data protection policy, and software piracy. These issues pose significant threats to the sector’s growth and need to be tackled promptly.
  • Foster innovation and entrepreneurship: Promote a conducive environment for ICT innovation and entrepreneurship through supportive policies, access to financing, and incubation programs. This will encourage the emergence of local startups and attract foreign investments in the sector.
  • Strengthen digital skills and literacy: Invest in digital skills training and education to enhance the digital literacy of the population. This will ensure that Kenyans can fully participate in the digital economy and take advantage of the opportunities offered by ICT.

Conclusion

The RIA Kenya ICT Sector Performance Review report sheds light on the progress, challenges, and recommendations for the country’s ICT sector. While positive developments have been observed, there is still work to be done to harness the full potential of ICT for Kenya’s development. By implementing the recommended actions, including aligning policies, addressing challenges, and fostering innovation, Kenya can further accelerate its ICT sector’s growth and drive economic transformation in the digital age.

Margaret Nyambura Ndung'u

Research Associate Kenya Margaret Nyambura Ndung’u is an Information Scientist with over 20 years of work experience gained from working and consulting for non-governmental organizations, private sector and academia. She has also extensively consulted for the public sector. She has worked on national and regional projects funded by IDRC, Worldbank, NEPAD, International Trade Center and Vodaphone among others. Her research interest is in ICT innovations and development. Her work has informed policy particularly in the ICT Sector in Kenya. Dr. Ndung’u is the lead Kenya Partner for Research ICT Africa, where she oversees, manages and coordinates country research projects. She has published in journals and books on use and application of ICTs in promoting development for enhanced quality of life. Dr. Ndung’u lectures part time at the School of Computing and Informatics, University of Nairobi and has supervised MBA students at the Business School, Tshwane University of Technology in Pretoria, South Africa. She holds a PhD in Information Systems, an MBA in Management Science; and a BSc. in Information Sciences.

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